Graduate Studies

MSC 03 2180
1 University of New Mexico
Albuquerque, NM 87131-0001

Physical Location:
Humanities Building
Suite 107

Phone: (505) 277-2711
Fax: (505) 277-7405

Ombuds Dispute Resolution

Ombuds Dispute Resolution

As conflict is part of our everyday, we often struggle finding resolutions and subsequently, relationships and work suffer. Further, as graduate students, we are in unique positions with stress, collegial relationships, and education/work that greatly impact our ability to communicate.

UNM Ombuds/Dispute Resolution Services for Graduate Students provides consultation and mediation services for graduate students stuck in conflicts with colleagues, staff, administrators, and/or faculty.  This office works closely with the Office of Dispute Resolution Services for Faculty and the Office of Dispute Resolution Service for Staff as conflicts often impede student, faculty, and staff boundaries.

The aim of the Ombuds Office is to provide students with a neutral, third-party to assist in conflict resolution processes. This office attends to the notion that all conflicts and resolutions appear different for each individual, thus consultation and mediation are methods that serve graduate students in a way that meets this diversity.

Note: This office does not provide advocacy services as advocacy impedes any impartiality. Students in need of graduate student advocates should contact GPSA (277-3803 or

This office abides by the “10A Standards of Practice” according to the International Ombudsman Association as well as HIPAA regulations. Within this practice, confidentiality becomes central to maintaining discretion. All conversations with the ombudsperson are kept confidential. If conflicts resort to mediation, a confidentiality agreement is signed by both parties indicating that no one beyond those in the mediation (ombudsperson(s), party 1, and party 2) are privy to the information that arises in the discussion.

For more questions about these services and/or to make an appointment, please contact Heather Sands (505-277-1135). 

LOBO respect